Automatic Fuel Delivery Or Will Call – Which Should I Choose?

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When it comes to picking a reliable supplier for heating oil and propane deliveries in Connecticut, Hocon is the easy choice. But how should you have that fuel delivered to you – with automatic delivery or will call service? Let’s take a look.

Automatic delivery

With automatic delivery – available for your heating oil or propane –  we estimate how much fuel you are likely to use based on what you’ve used in the past, taking into account the current weather (if you have recently become a Hocon customer, we will base your schedule on the volume of oil or propane used in similar homes in your neighborhood). Your Hocon delivery team will call to schedule a convenient fill-up time once your tank reaches about one-quarter full.


  • No tank monitoring
  • Low chance for a fuel run-out
  • No need to schedule a fuel delivery
  • Priority service in periods of high demand


  • You rely on us to schedule your deliveries rather than managing the process yourself (most would consider this a “pro”!)
  • If you make a significant change in your home or lifestyle (build an addition to your home, add a new family member who needs additional heat on in the house, etc.) and don’t tell us about it, our computer model will be off, which could lead to a fuel run-out

Will call

With will call service, you are responsible for monitoring fuel levels and scheduling all fuel heating oil and propane deliveries.


  • You have complete control over your fuel delivery and call-in times.


  • A minimum 24-hour notice is needed for a delivery request* – more is strongly recommended, especially during a storm or cold snap (a good rule of thumb is to call when the level of your tank reads about 25 percent full).
  • If you are a Will Call customer, it is critical that you keep a close eye on your fuel levels during periods of extreme cold in order to avoid a costly and potentially dangerous fuel run-out. You are probably using fuel more quickly than you think!
  • Will call service is provided on a first come, first serve basis; you don’t get priority service as you do with automatic heating oil or propane delivery.

As you can see, automatic heating oil and propane delivery has some significant advantages over will call – a big reason why most of our customers take advantage of this convenient and FREE Hocon service. Still, if you prefer to manage your propane or heating oil deliveries yourself, no problem – with our large fleet of trucks, we can get fuel to you quickly and reliably when others can’t!

For reliable heating oil and propane deliveries in CT, no one beats the pros at Hocon! Contact us today to learn more, or to switch from will call to automatic delivery service.

*Hocon is not responsible for run-outs if you do not provide enough notice for delivery. In some cases, we can make a same-day emergency heating oil delivery if you have a run-out or you’re close to running out, but extra charges may apply.

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