You may have noticed some big changes at Hocon recently. For years, the Hocon name has been synonymous with propane delivery in Connecticut. Our family business, started by my father after World War II, has grown to be the largest independent propane company in the state, serving tens of thousands of homes, businesses, school districts…you name it.
But in recent years, we’ve set our sights on something more. And that effort has been driven by our customers. These days, so many of us lead crazy lives, filled with way too much stress. There’s virtue in keeping things simpler, in having fewer complications, especially when it comes to our life at home.
So we set out to make Hocon one of the easy things in your life. Heat your pool with propane but your house with oil? No problem, we now handle both. Need a new water heater? We’ve got it. Need to replace your entire heating system? We’ve got that too. Want to save money on electric bills? Our electric partner, Discount Power, helps tens of thousands of homeowners do just that. Feel like paying your fuel bill or looking up information while watching a Game of Thrones rerun for the third time? It’s easy to do on our website.
At the heart of this transformation are Hocon’s remarkable employees, who take care of our customers through all sorts of weather, with exceptional commitment and skill. They are the best! Put it all together and you see why it’s so easy to feel comfortable with us!
If you’ve ever dealt with an equipment breakdown, you know the value of being covered by a service plan. The cost of parts and labor quickly add up. That’s why thousands of our customers have signed up for our Home Comfort service plans.
These plans provide 20% off all covered repairs. Priority service and efficiency tune-ups are also included. Tune-ups are the best way to keep your system running efficiently and problem-free!
We cover a variety of equipment, including heating systems, water heaters, hearth products, pool heaters and tank monitors. Please call or visit our website and click Residential Propane/Home Comfort to learn more.
If we install a propane tank monitor for you, we’ll always know exactly how much propane is in your tank. This significantly reduces the chance of run-outs.
Our mobile friendly website lets you keep track as well– anytime, from anywhere.
What you can do on our website
With all of this just a tap away, why worry about the fuel in your tank? Call us to find out more.
Lea White, our Norwalk office manager, answers common questions about our EZ Pay plan.
Q: What is EZ Pay, and how does it work?
A: When you choose EZ Pay, we divide your estimated annual fuel bill into 10 equal monthly payments. This effectively cuts your winter payments in half, and makes things much more predictable.
Q: How do you calculate my monthly payments?
A: We estimate your fuel use by looking at your past annual usage, and multiply it by projected prices for the coming season.
Q: What if your estimate is off?
A: If your actual bills are more or less than the estimate, we reconcile at the end of the 10 months. You don’t pay a cent more or less than your actual fuel bills.
Q: What if I don’t like writing a check each month?
A: You can set up automatic payments with your credit card, or you can use our Eco Check service, which authorizes your bank to pay us without your having to write a check. Just call us, and we’ll get you set up.
Q: When I can start?
A: Now is the best time to get started so that you can get the lowest monthly payments. Just call our customer-service team, who can give you your projected payment.
Have you considered switching to Discount Power to save money on electricity? Unlike the utilities, which have far less incentive to save you money, Discount Power allows you to lock in your rate for an entire year or more.
Discount Power is our electric partner, and it sells electricity to tens of thousands of customers. Besides enjoying more competitive rates, new customers receive a monthly $100 online shopping and dining reward that can be used at thousands of stores and restaurants.
When you switch over to Discount Power, nothing else changes–you’ll still get your bill from the utility company, and they will still handle your service. But you’ll have the opportunity to pay less on the generation portion of your electric bill than you did before.
To make the switch or learn more, call us at (866) 458-6287 or contact us through our website at HoconPower.com.
We are so grateful when customers take the time to post kind comments on our Facebook page or in a Google review, highlighting something one of our wonderful employees did for them. Here are a couple of recent editions:
CUSTOMER: JENIFER B., TORRINGTON
When Jenifer’s old fuel company left her in the cold throughout the night, she reached out to us for help the next day.
“Not only did they give fast, courteous service, but both managers, Rob and Tony, went out of their way to get my heat back on fast and with no hassle. Their service tech Anthony was fast and friendly and was also careful of my landscaping.”
CUSTOMER: LAUREL B. AND RICHARD R., GUILFORD
Richard and Laurel were particularly impressed with our driver Patrick (PJ) and our dispatch team.
“The person who takes care of this knows exactly what she’s doing,” says Laurel. “My deliveries are always adjusted (automatically) according to the season. I have complete confidence. Overall, Hocon is a very nice company to do business with, because they have nice people who really care.”
Richard added: “We have a big garden in front of the house and we had just had someone spread mulch when PJ got there. He delivered the oil and never left a footprint or knocked down a plant. It was amazing!”
With the outdoor grilling season here, our team would like to share some tips about propane cylinders before you really get cooking.
If you use 20-pound propane tanks for grills, patio heaters or other portable heating devices, you’re welcome to bring your empty cylinder to us, and one of our staff will happily refill it for you.
For years, propane customers have asked us, “When are you going to start delivering oil?” Good news! We can now take care of all of your heating oil needs, with a team of oil industry pros who are ready to make you happy. Plus, you are guaranteed to pay 25¢-per-gallon less than the average price charged in Connecticut, as tracked by the U.S. Energy Information Administration.
WHAT TO EXPECT
You can check our heating oil prices on our website. And we’re not talking some discount C.O.D. service. When Hocon becomes your oil heat company, you get the full range of conveniences and protections that you enjoy as a propane customer. This includes automatic deliveries, expert equipment service and maintenance, monthly payment options, Auto Pay, equipment installations and more. But you get it for much less.
To learn more about everything we can do for you as a Hocon heating oil customer, please call your local branch.
*State average price is reported weekly by the U.S. Energy Information Administration Oct 1 to March 31; oil prices are subject to change on a daily basis.
For nearly 10 years, we’ve been partners with Susan G. Komen for the Cure to raise awareness and funds to fight breast cancer.
Awareness and early detection are the keys to saving lives. Our pink truck stands out because we want people to stop and think about breast cancer—and then consider what they can do to help out.
For every gallon of propane this truck delivers, we donate a portion of the proceeds to Susan G. Komen for the Cure. All those deliveries add up!
If you would like to help in the fight against breast cancer, you can visit Komen.org or make a donation through Hocon Gas.
Hocon Gas has donated over $100,000 for the cause.