Dear Friends,
I am so thankful that so many of you responded to the satisfaction survey we included in the last newsletter and sent via email.
Please know that we read every survey—and circulated them throughout our team. We loved reading comments like these:
“Excellent customer service on top of meeting fuel needs, with great pricing on all products.”
“Hocon offers the best, most knowledgeable, reliable, constantly courteous and swift on-time service. World War II veteran Thomas Clements recommended Hocon to me. He was a wise man in many ways.”
“The company does take their customers’ situations into account. They have always been very polite, helpful and kind—and there is not enough of that in the world.”
But we also appreciated hearing about the areas where we could improve. For example, we got some complaints about communication of delivery dates and some requests that we do a better job with keeping in contact. If you raised a concern with us, we intend to follow up.
Please don’t wait for the next survey to let us know if we can improve. Just call us and give us the opportunity to make things right for you.
Enroll in one of our service plans this season! When you do, you can count on priority service and discounted rates.
Options include two levels of oil heating coverage, propane boiler and furnace coverage, water heater inspection—tank or tankless, and tune-up for hearth products. Call your branch for more details.
89% find it easy to do business with us
91% find our drivers and their deliveries to be “Excellent/Good”
87% say the way we answer phone calls is “Excellent/Good”
88% are very happy with our technicians’ responses to service needs
90% say they are likely to recommend us to a friend
Thanks again to all who participated!
Q: Can I heat my house with a vent-free log set?
A: We don’t recommend this. Ultimately this option compromises the air in the house. If you’re looking for a main heat source, a direct-vent fireplace or a direct-vent fireplace insert is the way to go. Those are, essentially, decorative furnaces. They’re higher in Btu’s, feature safe, sealed combustion and do not compromised air in the house. These units come with blowers to distribute warm air effectively. They’re a secondary heat source but they could actually be a main heat source for a particular part of your house.
Q: What are some of my options in direct-vent hearth products?
A: There are many direct-vent options, which are generally priced in the $3,500 to $6,000 range. You can pick the liner of the fireplace: brick, black porcelain or copper reflective liner. You have different media options too: logs, rocks or glass.
Direct vents feature electronic ignition and they can be controlled by thermostats, which adds to your convenience.
You can also choose from different face options. Do you want a slim square, a rectangular face or an arched front or face? We are happy to schedule a consultation with you to help you make the best choice for your family and home.
Jalin Sead has been with Hocon for over four years now. He works with customers who come into the showroom to make decisions about fireplaces, water heaters, boilers and furnaces.
“I love helping customers come up with solutions to make their home more comfortable” he says. One of the things he likes the most about working at Hocon is the way the company approaches customers.
“It makes it a lot easier to come to work every day when you know you’re working for people who actually care about their customers—not just about the bottom line,” he says.
Outside of work, Jalin keeps quite active as well. About 12 years ago, he started mentoring kids in the Norwalk community, and since then he has been elected to a number of posts.
He is treasurer of the First Taxing District, which handles water for the city; he officiates at weddings as an elected justice of the peace, and he is an elected constable. In addition, he was appointed as a commissioner to Norwalk’s Fair Housing Commission.
“I just like to help people and really give back to the community however I can and make the city a little bit better,” he says.
Jalin also spends quality time with his wife and son, who is one year old and loves visiting aquariums.
Jalin works at our Norwalk branch located at 33 Rockland Road.
Much of the electricity in the nation is generated from burning the dirtiest source of fuel: coal. But you can flip that switch and protect your pocketbook at the same time.
When you switch to Discount Power’s Green Plan, your existing utility will provide you with electricity that is based 100% on wind generation.* Plus, you can lock in today’s lean rates for almost three years, so you can feel 100% better about turning on your lights.
Call them today at 866-540-3691 and, for extra savings, mention you are a Hocon customer. Or, visit HoconGreenPower.com
Discount Power is licensed by the CT Public Utilities Regulatory Authority to provide electricity in the state docket 08-09-14. Many of our customers have come to trust them to make buying electricity a happier experience.
in Riverside, CT has been working with Hocon for about five years, after a friend recommended us.
“Hocon gives us really good service and we keep giving them more properties to take care of” he says.
“They supply propane and oil for us and service our heating systems. We especially work closely with Andre and Connie, who get things done quickly for us.”
The relationship has grown, along with AVM’s success.
“Hocon worked on about 10 properties for us to start, and they are probably up to about 150 now,” he said.
“They’re the most competitively priced, and they respond quickly. They’re good people.”
decided to see if the grass was greener by giving another fuel company a try after being with us for several years. But he soon got homesick. Kevin decided to come home to Hocon last spring.
“The team at Hocon, especially Rob Caton, your branch manager in the Torrington office, really understand customers,” he says. “Plus when your guys came to do the install, they were speaking highly of the company, without my asking, which is also unique.”
We look forward to taking care of Kevin for a long time.
Since we started delivering oil a few years ago, hundreds of our propane customers who also use oil have switched to us. And why not? We guarantee our oil price will stay at least 25 cents below the state average*. What’s more, it makes it easier to deal with one company for service, billing, deliveries, etc.
Other full-service companies seem like they’re going to offer a great deal, but after a while you realize it was a ploy, and their regular prices are far higher than you expected.
With Hocon, we will always be a great deal, and you can count on us to come through whenever Mother Nature throws something nasty at you.
If you aren’t buying your oil from us, why not call 203-402-7894 to see we can help you do better.
* Based on state data compiled by the U.S. Energy Information Administration.
We want to make sure you have a comfortable winter at home, and that our delivery and service team can take care of you safely. Here are two important tips to keep in mind, to ensure there are no delivery interuptions:
Our drivers will thank you—and they’ll be able to deliver fuel safely and get to everyone sooner!
If you think you may be among the customers who have been with us the longest, enter our contest for a chance to win 300 gallons of propane or heating oil! Two other winners will get 150 gallons each.
Enter our contest by commenting on the pinned post at the top of our Facebook page with how long you’ve been a Hocon customer and any memories you’ve had with us over that time period. The customer who’s been with us longest will win our grand prize and two other winners will be chosen at random. Contest ends February 14!
If you’re not on Facebook, just drop us a note in the mail. Send to Hocon’s Long-term Customer Contest, 6 Armstrong Road, Shelton, CT 06484. You can also email us at graphics@hocongas.com and put “Long-Term Customer” in the subject line.
More and more customers have chosen to enroll in our Auto Pay program, because it’s just plain easy.
Auto Pay authorizes your bank or credit card company to pay your bill directly to us, saving you the hassle of writing and mailing a check. Plus, you can accumulate points on your credit cards, and reduce the chance that you’ll inadvertently miss a bill in the winter, which could create problems. You can even choose the time of month you want your payment to be charged.
Please call us we’ll be glad to get you set up.
