Latest information about our service during the coronavirus outbreak. Click here.

COVID-19 – Protecting our Employees and Customers

Updated 3/16/20

Our highest priority is the health and safety of our customers and employees. We have been closely following the guidance given by the CDC, State and Federal Authorities. From early on, we restricted employee travel and limited meeting sizes. We continue to reinforce safe behavior practices in both customers’ homes and our facilities. We want to share some steps have taken, and requests we have of you.

Assisting our customers

Our trucks are deep-cleaned daily and drivers have been assigned specific trucks and equipment. We have issued hand sanitizers and gloves to all our drivers and field technicians. Employees that feel ill have been told not to report to work. Public health officials have asked that we all begin to practice “Social Distancing.” To that end, our employees have been instructed to keep a safe distance from our customers and other employees (6-8 feet), even if it feels awkward at times.

Assisting our employees

We are in the process of providing remote work solutions for our customer support and administrative staff. There is a communication protocol in place if any employee has been diagnosed with COVID-19 or is asked to self-isolate by a public health authority.

We need your help too

  • If you or anyone in your home feels ill and you’ve scheduled a service appointment, please contact your local branch to reschedule.
  • We anticipate increased call volumes during this time. Please remember you can reach us through our website’s “Contact Us” page to request or cancel a service appointment, order fuel, or ask questions.
  • We’d appreciate if you refrain from going to our office to pay bills. Instead, you can access your account to pay your bills on our website, or talk to us about switching to automatic credit card payments.

Additional Information

All Hearth Showrooms will be by appointment Only until Future Notice.

As the situation unfolds, we will communicate any additional changes or restrictions via email and on this dedicated page our website. Thank you for your business and best wishes.

David Gable
President


Danbury: (203) 744-4000
Guilford: (203) 458-2790
South Norwalk: (203) 853-1500
Suffield: (860) 254-5862
Torrington: (860) 626-0900
Waterbury: (203) 754-7601

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