As regional manager of branch office administration, Michelle Laurendeau wears many hats. She coordinates with all of Hocon’s offices to make sure they have what they need and are working in tandem. Michelle is also the go-to person for our company’s software needs.
Michelle joined the Hocon family 26 years ago as a customer service representative at the Waterbury office. She became the office manager and eventually rose to her current position.
“Essentially,” she says, “my role is to ensure a uniform standard of quality for our customers.”
What has kept Michelle at our company for so long? She says it’s the family environment and the fact that management wants to take care of both Hocon employees and customers.
For over a decade, Michelle has worked with rescue dogs, getting them out of kill shelters and finding them homes. She is a founding board member and treasurer for Fetching Hearts Rescue. This organization helps abused, neglected and abandoned dogs and promotes responsible pet ownership. Today, she has two rescue dogs herself.
“When you foster a dog, you save two lives,” she says. “You rescue one dog and make room for another.”
If you’re interested in fostering a dog, volunteering or donating to Michelle’s organization, please go here.