We are so grateful when customers take the time to post kind comments on our Facebook page or in a Google review, highlighting something one of our wonderful employees did for them. Here are a couple of recent editions:
CUSTOMER: JENIFER B., TORRINGTON
When Jenifer’s old fuel company left her in the cold throughout the night, she reached out to us for help the next day.
“Not only did they give fast, courteous service, but both managers, Rob and Tony, went out of their way to get my heat back on fast and with no hassle. Their service tech Anthony was fast and friendly and was also careful of my landscaping.”
CUSTOMER: LAUREL B. AND RICHARD R., GUILFORD
Richard and Laurel were particularly impressed with our driver Patrick (PJ) and our dispatch team.
“The person who takes care of this knows exactly what she’s doing,” says Laurel. “My deliveries are always adjusted (automatically) according to the season. I have complete confidence. Overall, Hocon is a very nice company to do business with, because they have nice people who really care.”
Richard added: “We have a big garden in front of the house and we had just had someone spread mulch when PJ got there. He delivered the oil and never left a footprint or knocked down a plant. It was amazing!”