Dear Friends,
I am so thankful that so many of you responded to the satisfaction survey we included in the last newsletter and sent via email.
Please know that we read every survey—and circulated them throughout our team. We loved reading comments like these:
“Excellent customer service on top of meeting fuel needs, with great pricing on all products.”
“Hocon offers the best, most knowledgeable, reliable, constantly courteous and swift on-time service. World War II veteran Thomas Clements recommended Hocon to me. He was a wise man in many ways.”
“The company does take their customers’ situations into account. They have always been very polite, helpful and kind—and there is not enough of that in the world.”
But we also appreciated hearing about the areas where we could improve. For example, we got some complaints about communication of delivery dates and some requests that we do a better job with keeping in contact. If you raised a concern with us, we intend to follow up.
Please don’t wait for the next survey to let us know if we can improve. Just call us and give us the opportunity to make things right for you.
